Participants' video panel disappears while I'm sharing my screen
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2022-02-16 02:09 AM - last edited on 2023-06-27 07:42 AM by RN
Zoom is great, but this thing is driving me crazy. On more than one occasion, various elements of the UI disappear without any warning or apparent reason. I searched this forum and found an answer that says "click the ... (More) button and choose 'Show video panel'". I clicked the More button but this option is nowhere to be seen. Of course when I stop sharing the screen everything goes back to normal.
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2022-10-28 04:09 PM
Hi, @roninbar I am sorry I missed this! Are you still having issues with this? If so, please let me know.
Carla,
Zoom Community Team
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2023-01-23 10:00 AM
Hello, I am having this same issue and can't seem to solve it.
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2023-01-23 11:15 AM
Hi @Hunter_Blair , thank you for reaching out!
Can you please send a screenshot of what you are experiencing? Please block out any personally identifiable information such as full names and meeting ID.
Thank you!
Carla,
Zoom Community Team
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2023-04-12 01:28 PM
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2023-07-28 09:58 AM
Hello - I am also having this issue. I can't see participants, and when I click "more" during screen share there is no option for "show video panel." I am on a 2020 MacBook Air
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2023-01-30 03:28 PM
The screenshot is too large to include on this forum post due to the limit of 9 mb
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2023-02-15 09:39 AM
@CarlaA I change the file type to a JPEG so it would fit this is our screen set up while sharing.
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2023-03-09 03:53 PM
I am having the same issue. Any resolution?
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2023-04-12 01:31 PM
I have this same issue
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2023-04-12 01:32 PM
here in this screenshot I am hovering over the zoom windows to show you that I can see it exists, but it will not maximize
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2023-06-17 06:37 AM
I have the exact same issue, did you have any progress in resolving?
Thanks,
Anthony
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2023-05-24 04:28 PM
Any updates for this one? I am still experiencing this problem
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2023-05-24 05:01 PM
Hello,
I wonder if you have tried the following settings?
Settings > General > Use dual monitors
The dual-monitor display feature allows the video layout and screen share content to be placed on two separate monitors/screens. Gallery or speaker view can be displayed on one monitor while the other monitor displays shared content. This is useful for presentations and hiding notes from the participants.
https://support.zoom.us/hc/en-us/articles/201362583-Using-Zoom-desktop-client-with-dual-monitors
Settings > Share Screen> Maintain current size
Settings > Share Screen> Scale to fit shared content to Zoom window
Regards
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2023-10-30 11:58 AM
I am having this issue currently and this didn't help 😞
Any solution? Help!
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2023-10-30 11:57 AM - edited 2023-10-30 11:58 AM
Hello, I started experiencing this issue randomly today. Any fix?
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2023-10-30 12:18 PM
in my experience, switching to the main zoom window - find settings (gear icon) and in General settings, 3rd item down is Use dual monitors - this setting is not intuitive and / or doen't work correctly.
Changing it fixes so you don't have to restart the meeting. Whatever it's set to, switch it. if it's off, turn it on, vice versa.
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2024-01-19 10:22 AM
I tried this but I am still having this issue. Just to clarify, when none of the participants (including me) are sharing their video and I am sharing my screen, the participant list disappears. Even if I can't see their videos, I would at least like to see the names so that I can see who is on the call and see when their icon lights up when they are speaking. Thank you!