Participants' video panel disappears while I'm sharing my screen

[roninbar]

Zoom is great, but this thing is driving me crazy. On more than one occasion, various elements of the UI disappear without any warning or apparent reason. I searched this forum and found an answer that says "click the ... (More) button and choose 'Show video panel'". I clicked the More button but this option is nowhere to be seen. Of course when I stop sharing the screen everything goes back to normal.

[CarlaA]

Hi, @roninbar I am sorry I missed this! Are you still having issues with this? If so, please let me know.

Carla,
Zoom Community Team

[Hunter_Blair]

Hello, I am having this same issue and can't seem to solve it. 

[CarlaA]

Hi @Hunter_Blair , thank you for reaching out!

Can you please send a screenshot of what you are experiencing? Please block out any personally identifiable information such as full names and meeting ID. 

Thank you!

Carla,
Zoom Community Team

[philbert66]

If I hover, I can see the vid panel, but I cannot maximize it to show the particpants in the room - I would normally put this on my 2nd monitor but it will not maximize

[JennF]

Hello - I am also having this issue. I can't see participants, and when I click "more" during screen share there is no option for "show video panel." I am on a 2020 MacBook Air

[Hunter_Blair]

The screenshot is too large to include on this forum post due to the limit of 9 mb

[Hunter_Blair]

@CarlaA  I change the file type to a JPEG so it would fit this is our screen set up while sharing.

[Fi-enmasse]

I am having the same issue. Any resolution?

[philbert66]

I have this same issue

stuck minimized. while not maximize for local participants to see remote participants. VERY FRUSTRATING.

[philbert66]

here in this screenshot I am hovering over the zoom windows to show you that I can see it exists, but it will not maximize

[Z-ANTHONY]

I have the exact same issue, did you have any progress in resolving?

Thanks,

Anthony

[Fi-enmasse]

Any updates for this one? I am still experiencing this problem

[Frank_TB]

Hello,

I wonder if you have tried the following settings?

Settings > General > Use dual monitors

The dual-monitor display feature allows the video layout and screen share content to be placed on two separate monitors/screens. Gallery or speaker view can be displayed on one monitor while the other monitor displays shared content. This is useful for presentations and hiding notes from the participants.

https://support.zoom.us/hc/en-us/articles/201362583-Using-Zoom-desktop-client-with-dual-monitors 

Settings > Share Screen> Maintain current size

Settings > Share Screen>  Scale to fit shared content to Zoom window

Regards

 

[Juliazul]

I am having this issue currently and this didn't help 😞

Any solution? Help!

[Juliazul]

Hello, I started experiencing this issue randomly today. Any fix?

[philbert66]

in my experience, switching to the main zoom window - find settings (gear icon) and in General settings,  3rd item down is Use dual monitors - this setting is not intuitive and / or doen't work correctly.

Changing it fixes so you don't have to restart the meeting.  Whatever it's set to, switch it.  if it's off, turn it on, vice versa.

[spicygreen]

I tried this but I am still having this issue.  Just to clarify,  when none of the participants (including me)  are sharing their video and I am sharing my screen, the participant list disappears.  Even if I can't see their videos, I would at least like to see the names so that I can see who is on the call and see when their icon lights up when they are speaking.  Thank you!