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Newcomer
Cranesbill
Newcomer
January 12, 2024
Question

Error code 401

  • January 12, 2024
  • 1 reply
  • 4 views

I have uninstalled and reinstalled Zoom, I have created a new password, I have restarted my computer many times and when I go to create a meeting, once I put the time in, I get the error message 401.  Desperate to get this fixed.

I am on Windows 11

1 reply

YaBoiB
Community Champion | Employee
YaBoiB
Community Champion | Employee
January 12, 2024

Hello @Cranesbill, 

 Try this for me, run a clean zoom from this link here and see if this clears up that error. 

 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146#collapsePC:~:text=on%20your%20device.-,Download%20and%20run%C2%A0CleanZoom,download%20center%20and%20reinstall.,-macOS

 

 

CarlaA
Community Manager
CarlaA
Community Manager
January 19, 2024

Hi @Cranesbill!

 

Checking in to see if you found @YaBoiB suggestion helpful. I would also like to suggest following some of the other troubleshooting steps listed here: Zoom error code 401

 

Let us know if that helps! 

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