Panne

[Loguero]

Hello, I would like to receive your help assistance please

I am a customer paying around 200$ each year to use Zoom meeting

I cannot use my Zoom App since this week...

My business is loosing money because of that problem

The app asked me to install new version...
Since that, the app doesn't want to launch...

I try to come back to an old version but it doesn't work too

I installed the very new version but at the and of installation, it doesn't want to install

I don't know how to manage my appointment... I tried by the website of Zoom but it imposes to me to download app to run... And it doesn't run...

Please phone me or write to my email address or here with a solution we can find

Best regards

[Eliot]

hi panne,

Run CleanZoom to remove Zoom completely

To remove Zoom completely, including any configuration files, run CleanZoom on your device.

1. Download and run CleanZoom (updated November 30, 2023).
   Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected.
2. Once completed, download Zoom from our download center and reinstall. 

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

[Eliot]

hi panne,

my response assumed that you are using the windows client. 

if you are using some other app, please check the same zoom support article which has directions for uninstalling and reinstalling the Zoom application for multiple apps.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065146

thanks, eliot

[Loguero]

Hello Eliot, thank you for your answer, I am using Android on my device

Your idea isn't the write solution... Nothing more... The app finally doesn't want to install...

Please help me to resolve that failure

...

 

I just followed : 

Uninstallfrom within Settings

[Eliot]

hi loguero,

did you get any error message when you tried to reinstall the app?

what android device are you using?  please include make, model, and operating system version.

does your android device meet zoom requirements?

Zoom system requirements: iOS, iPadOS, and Android - Zoom Support

thanks,  eliot

[Loguero]

Thank you for the answer

We need to find a solution, many appointment I cannot make because of that 

I don't have specific error message : at the end of the installation progress, the message is "app not installed"

...

I cannot use my computer because it doesn't have camera...

Can I use my navigator without app to follow and create meetings? Waiting the solution

My Phone : Croscall Core X3

Android 8.1.0

Best regards

[RN]

Hi @Loguero welcome to the community! On your Croscall Core X3 as I am not too familiar with this device specifically, however, this device being Android; is there Google Play store on the device where you can download Zoom from? For example https://play.google.com/store/search?q=zoom&c=apps 

[Eliot]

hi loguero,

suggest you open a support ticket.

Contact Zoom Support - Zoom Support

thanks,  eliot