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Nothing happens when I try to Sign In to Zoom from Salesforce

TCRoberts
Newcomer
Newcomer

‎2021-11-17 01:10 PM

I installed the Zoom for Salesforce app in my Salesforce staging environment. I've created the custom permission sets and assigned accordingly. When I click Start A Zoom Meeting on any of my page layouts, I'm shown a screen with a button to sign into Zoom (see attached screenshot). I click the button and nothing happens. The Salesforce tabs stay but the main section just goes white.

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4 REPLIES 4

DustinD
Zoom Employee
Zoom Employee

‎2021-11-17 03:30 PM

Hello @TCRoberts  The screen for sign-in going white usually happens due to an outdated web browser. Can you attempt to update your browser and clear your cache and cookies, then try again? Also, what is the default browser that you are currently using?

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TCRoberts
Newcomer
Newcomer

‎2021-11-19 05:24 AM

I'm using Chrome. I updated to latest version (96.0.4664.45). I cleared my cache and cookies for all time. Still not working.

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TCRoberts
Newcomer
Newcomer

‎2021-11-19 05:58 AM

The meeting is somehow taking place b/c event records are being create in Salesforce but nothing is still showing on my screen in Salesforce.

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Joaz2080
Zoom Employee
Zoom Employee

‎2021-12-07 07:09 AM

Hello @TCRoberts - Just checking to see if you still have any concern(s)?

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