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Not receiving automated zoom transcripts

maddox
Newcomer
Newcomer

‎2025-05-02 09:45 AM - edited ‎2025-05-02 09:45 AM

I have a user that had email issue a couple days ago resulting in bounce backs when sending to her email. She used to receive automatic transcripts emails after each zoom call. We have got her email issues fixed but she is still not receiving those. Im assuming its because they were trying to automatically send but couldn't because of bounce backs and that resulted in that email being flagged which then cause the issue of not receiving them.

 

Could anybody assist with this or provide any info or let me know if this is something I will have to contact zoom support for?

Thanks

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