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No option to allow participant to record

curtis23
Newcomer
Newcomer

Hi, I've googled and googled and can't seem to figure this one out.

 

When I run a meeting with my Pro account, I click on the Participants list, then click More next to the participant's name, and it gives me a list of options but the "Allow to Record Local Files" option is missing. So I cannot give the participant permission to record.

 

When that same participant runs the meeting with their Free account, they CAN give me permission to record.

 

Is there a preference setting somewhere that will allow me to give participants the ability to record my meetings? Thanks in advance!

1 ACCEPTED SOLUTION

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

I'm going to guess that your settings are not correct to allow this action.

 

record0.png

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063640 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

View solution in original post

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

I'm going to guess that your settings are not correct to allow this action.

 

record0.png

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063640 

 

Regards

If my reply helped, don't forget to click the accept as solution button!

curtis23
Newcomer
Newcomer

Update: Both host and participant updated Zoom. Host had cloud recording selected and changed it to local recording. Now can give participant permission to record. Thank you, Frank_TB, for your response.