No longer able to automatically launch Outlook email when making a Zoom meeting booking

[SteveyG]

Hi there, until the other day I was able to make a Zoom meeting booking, click okay and then it would automatically launch an email in Outlook for me to complete which included the access details of the booking. This worked perfectly. Now it seems to only book the meeting and doesn't launch the email. I don't know why. Please help. I would rather write the email in Outlook with all the text facilities than write it in the little box in the Zoom booking dialog box. Also, it means I have a record in Outlook that the booking has gone out.

Many thanks!

[CarlaA]

Hi @SteveyG! 

My sincere apologies for not having gotten to your post sooner. Are you still experiencing this issue? If so, please let me know and I will do my best to assist 🙂

Thank you!

[RMT55]

I am having the same issue as the user above ie until the other day I was able to make a Zoom meeting booking, click okay and then it would automatically launch an email in Outlook for me to complete which included the access details of the booking. This worked perfectly. Now it seems to only book the meeting and doesn't launch the email. I don't know why. Please help. I would rather write the email in Outlook with all the text facilities than write it in the little box in the Zoom booking dialog box. Also, it means I have a record in Outlook that the booking has gone out.

Can you tell how to sort this out 

[jmbull28]

Adding my request for help to this thread. I have always been able to create the Zoom meeting in the desktop app, then it would launch an Outlook email so I could further edit or review for edits or errors before sending the email invite manually. Please tell me how to get that feature back. thanks!

[MGSR]

Welcome to the Zoom Community, @jmbull28! If you're using the Outlook Add-in, please make sure to update it to the latest version. If you’re already on the latest version, try uninstalling it and then reinstalling the newest one, and don’t forget to relaunch the app afterward.