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NDI WEBCAM APP Intermittent Video With Zoom Room

apilarski
Newcomer
Newcomer

‎2024-12-13 12:25 PM

 

All systems running current Zoom Room and NDI Versions


Over 30 Zoom rooms deployed. Custom PC with 4 NDI Cams using the NDI Webcam app and Zoom Room. 90%  of the time the Four webcam feeds will work just fine. Then when a user walks into the room to use the zoom room system all of a sudden they start the call and get blank video on all 4 NDI Webcam feeds while using multicam.

 

 

 

very frustrating. 

interested in using the beta NDI but need to be added to the beta group. That way I can bypass the NDI Webcam app

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2024-12-13 12:46 PM

Sounds like you know what you need - native NDI input has been a blessing. Have you already been able to submit a ticket to Zoom to get this enabled on your account? Direct contact with support will be the way to get this taken care of.

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