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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

My recordings don't load

snailracers25
Newcomer
Newcomer

‎2022-05-25 03:18 AM

Hi there,

I am transcribing a large amount of meetings for my organisation. Everything was fine until last week when Zoom stopped loading the recordings. I can't access them at all. Please could someone support me with this? I am getting the little, 'loading,' circle but it gets stuck and will sit there for hours without loading. Help!

1 REPLY 1

Patricia_B
Community Champion | Employee
Community Champion | Employee

‎2022-05-25 03:50 AM

It sounds like you are having issues with cloud recordings. If you are still seeing them but they don't load, it might be due to an issue with your browser cookies/cache. Can you try accessing them in an incognito window? If that works, please proceed with clearing the cache and cookies for your browser.

 

If this helped, please remember to click on the "Accept as Solution" button below.

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