My clients can't join scheduled meeting through link after it has begun

[UngarL]

Some clients are reporting that they can't join our scheduled meetings through link after it has already begun.  Does a setting of mine need adjustment?

If I schedule a meeting with a client at 2:30pm, say, then the Invite Link does not let them in for some reason if they click it at 2:30pm or later.

Any suggestions?

[Ray_Harwood]

Hi, @UngarL.

I've searched around Zoom for anything related to this.  The only thing I see that could cause this is that the "Lock meeting" feature on the Security icon is turned on.  Normally it is off:

There's no user or account setting that would Lock the meeting, that I can find.  If the Waiting Room is turned on, they should end up there.

If this continues to occur, try to get one of your (potential) attendees to get a screen shot of any message or pop-up window they get, and come back here with more info.