cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:

  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

My video is not recorded but my client's is?

townleycourtney
Newcomer
Newcomer

‎2022-04-21 02:28 PM

I have been using Zoom for years and recordings show whoever the active speaker is.  Today's recordings only show my client's video the entire time.  Anyone know why?  Is there a setting I need to change?

0 Likes
1 REPLY 1

Bri
Community Moderator | Employee
Community Moderator | Employee

‎2022-04-28 12:18 PM

Hi @townleycourtney! The recording should follow the video layout of the person who started the recording. Were you only seeing your client's video during the meeting? 

 

https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes