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My clients can't join scheduled meeting through link after it has begun

UngarL
Newcomer
Newcomer

Some clients are reporting that they can't join our scheduled meetings through link after it has already begun.  Does a setting of mine need adjustment?

 

If I schedule a meeting with a client at 2:30pm, say, then the Invite Link does not let them in for some reason if they click it at 2:30pm or later.

 

Any suggestions?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @UngarL.

 

I've searched around Zoom for anything related to this.  The only thing I see that could cause this is that the "Lock meeting" feature on the Security icon is turned on.  Normally it is off:

Ray_Harwood_0-1651171135714.png

There's no user or account setting that would Lock the meeting, that I can find.  If the Waiting Room is turned on, they should end up there.

 

If this continues to occur, try to get one of your (potential) attendees to get a screen shot of any message or pop-up window they get, and come back here with more info.


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