Missing option to check for updates on recent PC versions of zoom.

[doakley]

The Mac OS version of Zoom doesn't have this issue, but the PC versions are missing the option to check for updates, and don't seem to be checking themselves. The option is simply missing from the profile drop-down menu where it is clearly displayed on Mac OS.

This issue has been ongoing since the original 6.0 release necessitating a manual installation, and has been the case on every computer I have come across in the office.

I have to say it's extremely strange for an option to be simply missing from the user interface - one would hope if there was an issue in the code for updating, the menu option would throw an error when clicked instead of being entirely missing. If I had to guess, there's something wrong with the recent Zoom builds that we have all been forced to upgrade to in order to maintain compatibility with zoom rooms.

[doakley]

Any help with this issue would be greatly appreciated! I cannot keep asking everyone to manually update Zoom from a downloaded file every time there is a major feature update.

[ROADSCOUT]

Hi doakly,

Well, it's good to know I am not alone with this issue but it's pretty sad if this is a Zoom problem because not only is this forum practically uninhabited but another problem has taken me 3 years to get fixed by the Zoom team. Thank you for posting but I fear we are both abandoned on a desert island on this particularly useless hub. Good luck! For you Cinque points! For Zoom Team - Null Points!

[Danie3]

Hello U2,

I have the same problem. I remember that we had that problem in the past and then it was because of updating the zoom version through third party software ( security software) The solution then was to download a new exe file and reinstall, however this time it doesn't help, good job that my antivirus does it automatically 😉 Hey, now there's three of us 😁

[MGSR]

Hello there, 

Welcome to the Zoom Community! We're glad to have you here.

You can check out this article for Troubleshooting missing Check for Updates option.

Let us know if this helps or if you need further assistance.