Micro not working with Lenovo laptops

[GinoDS]

Hello, our users use Lenovo laptops, and many of then have problems with the microphone, in the sense that other participants do not hear them or hear a very disturbed voice.

PC's are updated to las Windows 11 version and the micro with other platforms, like Teams, work.

We tried all common solutions, update driver, remove other software possibly interfering with micro but nothing changed.

Did anyone had same problem?

Thanks.

GinoDS

[danielee]

The same happens to my office laptops which are using Lenovo Thinkpad E14 Gen 4. Have logged a support ticket with zoom. 

[R-C-B]

Same problem.

[MGSR]

Hello @R-C-B,

Welcome to the Zoom Community! We're glad to have you here.

Kindly check out this article for troubleshooting speaker and microphone issues.

Let us know if it helps or if you need further assistance.