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MacOS Desktop App fails to connect

themanfriday
Newcomer
Newcomer

My MacBook Air will connect to a Zoom meeting when using the browser but quite often fails to connect whn using the desktop client app. I have removed and re-installed the desktop app and nothing ever changes. Any ideas?

5 REPLIES 5

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

Hi.

 

When you install the app, check the app version you are downloading and once installed, check if it is up to date.

Wences

Any ideas??

themanfriday
Newcomer
Newcomer

All updates on MacOS installed and the download is the latest from the Zoom website. Interestingly I have also done sdome more testing and it seems to fail to connect when I click on a meeting I have been invited to. When it is a meeting I have created it works most of the time.

themanfriday
Newcomer
Newcomer

Version 5.13.7 (15481)

WencesUnzueta
Community Champion | Customer
Community Champion | Customer

It will be necessary to raise a ticket, here:

 

https://support.zoom.us/hc/en-us/requests/new

Wences