MacOS Desktop App fails to connect

[themanfriday]

My MacBook Air will connect to a Zoom meeting when using the browser but quite often fails to connect whn using the desktop client app. I have removed and re-installed the desktop app and nothing ever changes. Any ideas?

[WencesUnzueta]

Hi.

When you install the app, check the app version you are downloading and once installed, check if it is up to date.

[themanfriday]

Any ideas??

[themanfriday]

All updates on MacOS installed and the download is the latest from the Zoom website. Interestingly I have also done sdome more testing and it seems to fail to connect when I click on a meeting I have been invited to. When it is a meeting I have created it works most of the time.

[themanfriday]

Version 5.13.7 (15481)

[WencesUnzueta]

It will be necessary to raise a ticket, here:

https://support.zoom.us/hc/en-us/requests/new