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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Loss of Zoom audio...Help needed!

Pegatome
Newcomer
Newcomer

‎2021-09-27 08:10 AM - last edited on ‎2023-05-31 08:52 AM by Community Moderator | Employee

Used Zoom for a long time on my desktop. Suddenly in attempting to start meeting tells me 'unable to conect to my audio'.

Checked usual suspects, mute button will not'unmute'. Have good video with meeting but no audio...help.

 

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-09-27 08:13 AM

Have you tried a simple computer restart?

 

And can you check for any updates in Zoom?

 

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

 

What Audio device to you typically use with Zoom - your computers speakers, or a headset? 

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