cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Locked Out of Account Cannot Verify

Username21
Newcomer
Newcomer
I had to make a completely new account to post on the board for help because I am locked out of my main account because the verify button on your website isn't working. I have the verification codes needed to verify my account but the verify button is greyed out and cannot be clicked. This is incredibly frustrating please fix it. Thank you.
1 REPLY 1

IP-Man
Community Champion | Employee
Community Champion | Employee

@Username21 

 

Thank you for visiting the Zoom Community to seek support. Because this case is unique to your Zoom account, I would suggest that you log a problem with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so support/account team can help you with the concern.

 

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

Cheers!