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Licensed accounts are automatically being change to basic accounts.

WRKMSAON
Newcomer
Newcomer

‎2023-09-13 02:00 PM - edited ‎2023-09-13 02:34 PM

We have several users whose licensed accounts are automatically switching to basic accounts. 

 

We are an Enterprise account

 

 

 

Kristi

 

 

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Ray_Harwood
Community Champion | Customer
Community Champion | Customer

‎2023-09-13 02:11 PM

Hi, Kristi. 

That’s not much to go on in terms of troubleshooting. If you have a Business or Enterprise account, I highly recommend getting in touch with your Account Exec to figure out why this is happening.

 

If you’re on a Pro account, look to see if the number of available licenses is 0; possibly you had some annual licenses that didn’t renew.

 

Otherwise, please submit a support ticket to Zoom’s Billing team here and they should be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website.
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