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Licensed accounts are automatically being change to basic accounts.

WRKMSAON
Newcomer
Newcomer

We have several users whose licensed accounts are automatically switching to basic accounts. 

 

We are an Enterprise account

 

 

 

Kristi

 

 

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, Kristi. 

That’s not much to go on in terms of troubleshooting. If you have a Business or Enterprise account, I highly recommend getting in touch with your Account Exec to figure out why this is happening.

 

If you’re on a Pro account, look to see if the number of available licenses is 0; possibly you had some annual licenses that didn’t renew.

 

Otherwise, please submit a support ticket to Zoom’s Billing team here and they should be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032


Ray -- check out the GoodClix website or the Z-SPAN website.