Licensed accounts are automatically being change to basic accounts.

[WRKMSAON]

We have several users whose licensed accounts are automatically switching to basic accounts. 

We are an Enterprise account

Kristi

[Ray_Harwood]

Hi, Kristi. 

That’s not much to go on in terms of troubleshooting. If you have a Business or Enterprise account, I highly recommend getting in touch with your Account Exec to figure out why this is happening.

If you’re on a Pro account, look to see if the number of available licenses is 0; possibly you had some annual licenses that didn’t renew.

Otherwise, please submit a support ticket to Zoom’s Billing team here and they should be able to assist you.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032