Joining a Meeting Issue

[Unlimited3510]

I don't understand why it's so hard to get help on zoom.

I was trying to log into a meeting that I signed up for, but no matter what I kept facing the issue that I was already logged in on another device when that wasn't the case.

I cleared my cache on my phone and laptop browsers and shut them both off for 5 minutes. They both still didn't work and only showed something when the meeting was over. 

What is wrong?

I'm also facing trouble with getting help and reporting this problem.

[storyhub]

If you are seeing a message like the following  on laptop or desktop then you are already running a meeting. If you are seeing a different message then please post a screenshot of the message. If you are using a browser then it is actually possible to join 2 different meetings at the same time.

[Unlimited3510]

I actually came across this error when trying to join a live.

I cleared both devices’ browser and cache, turned off both devices for a few minutes and turned them on.

I logged out and signed in.

Yet I still came across the same error.

[Unlimited3510]

Is this sending?

[Unlimited3510]

Also, how do I send images?

I'm trying to send an image, but I keep facing an error that states I need permission.

Do I need to be an admin?

[Unlimited3510]

This is the error I came across.

I cleared my browser history and cache for both devices, shut both of them off for a few minutes, and turned them back on.

I still faced the same error.

https://www.dropbox.com/scl/fi/tdgk1uma1zvkjybgoxqyp/IMG_7175.PNG?rlkey=7o7q6d0xrx3zyerlm6pjvk2ya&dl...

[Unlimited3510]

Is this sending?

[storyhub]

Yes, your image is posted. It indicates that you have the meeting "signed in" on another device. Remember that when you want to JOIN a meeting you do NOT login you select "join a meeting" rather than selecting "sign in". The only time you would "sign in" to join a meeting is when the meeting requires authentication.