Issue with seeing Zoom meeting on my laptop

[fripot3]

I use Zoom on both my Lenovo laptop (Windows) and my Chromebook.  I have been having an issue with use on my Windows laptop over the past month when I join a meeting.  I click on the meeting invite I received in email and everything goes through the typical connection process but then once I am connected, the actual Zoom meeting does not appear on my laptop.  It is minimized in the task bar at the bottom of desktop but I cannot maximize it and can only see the person talking.   I have tried restarting my computer and getting back in but the same thing occurs again.  Yet, I don't have this issue when I join a Zoom meeting on my Chromebook.   Has anybody else had this problem and if so, have you been successful in resolving it? 

Thank you.

[pizzalover28]

Hi, @fribot3 

Have you tried signing out of zoom, and signing in again? 

[Rupert]

Hi @fripot3 

I would recommend ensuring your Zoom client software is fully up-to-date:

https://support.zoom.us/hc/en-us/articles/201362233-Upgrade-update-to-the-latest-version

And also that you do not have any Windows Updates pending or Waiting. 

What age or specification is your Lenovo laptop? And do you have any external or additional monitors - or did you ever have any?

Are you logged into Zoom with a user account, or do you just join meetings?

Rupert