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Issue Status

chadtabigue
Newcomer
Newcomer

‎2021-12-06 10:06 PM

Anyone else experienced this health status? 

 

High CPU occupation
Unstable network for audio
Unstable network for video

 

But when we check the actual utilization, all levels are within threshold.  This only started today.

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1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

‎2021-12-14 11:28 AM - edited ‎2021-12-14 11:57 AM

Hey @chadtabigue, first I would look into your Zoom settings to ensure nothing under Video or Audio is enabled that increases CPU usage or bandwidth usage.

  • For Video > Advanced > and see if checking 'use hardware acceleration for receiving video' helps.
  • For Audio > uncheck > Show in-meeting option to enable "original sound" as if enabled the options listed below which can increase CPU usage and network bandwidth 
  • Check Task Manager to see Zooms overall performance and close any program application task that maybe also open consuming overall CPU usage. 

Also, check out our troubleshooting steps when using WiFI --> support.zoom.us/hc/en-us/articles/201362463

 

Hope this helps! 

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