Inquiry About Audio Connection Options in Zoom Meetings

[EnderAysal]

Dear Zoom Support Team,

I used to have a Zoom Pro account but switched to another provider due to a recurring issue I encountered. Many of my clients, especially those using Zoom for the first time or installing it for the first time, had significant difficulty joining the audio via their mobile device – specifically through the app, not using the phone network.

For many users, the process of joining audio via mobile was confusing and led to frustrating delays. In several cases, I spent up to 20-30 minutes helping my clients figure out how to properly connect to the audio before we could start the actual conversation.

My question is: Is there now an option when creating a Zoom meeting to allow participants to join audio only via computer or mobile app, similar to how platforms like Google Meet or FaceTime work? It would be very helpful to have the option to exclude the phone network entirely to simplify the process for my clients.

I look forward to your response and thank you in advance for your help.

Best regards,

Ender

[storyhub]

In the web portal you can select only computer audio.

Audio Type

Determine how participants can join the audio portion of the meeting. When joining audio, you can let them choose to use their computer microphone/speaker or use a telephone. You can also limit them to just one of those audio types. If you have 3rd party audio enabled, you can require that all participants follow the instructions you provide for using non-Zoom audio.

Telephone and Computer Audio

Telephone

Computer Audio

3rd Party Audio