Impossible to hear music shared by someone else - Asus Vivobook

[DJ35]

Hello all of you,

I am using an Asus Vivobook 17 (X712E model) with Windows 11 (64 bits). When I am connected via Zoom, I cannot hear the music shared in the meeting by someone else. Only the voice is audible. Two friends of mine who have also Asus computers have the same trouble. My Zoom version is 5.16.2 (22807).

What should I do? 

Thank you for your help!

[KaneZhu · Accepted solution]

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

 

[DJ35]

Thank you very much 👍 It works well 🙂