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Impossible to hear music shared by someone else - Asus Vivobook

DJ35
Newcomer
Newcomer

Hello all of you,

I am using an Asus Vivobook 17 (X712E model) with Windows 11 (64 bits). When I am connected via Zoom, I cannot hear the music shared in the meeting by someone else. Only the voice is audible. Two friends of mine who have also Asus computers have the same trouble. My Zoom version is 5.16.2 (22807).

What should I do? 

Thank you for your help!

1 ACCEPTED SOLUTION

KaneZhu
Zoom Employee
Zoom Employee

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

503A601D-FD1A-44FB-92E7-02258753D5E4-20231116-105610.png

 

 

View solution in original post

2 REPLIES 2

KaneZhu
Zoom Employee
Zoom Employee

If "Realtek Audio Console" can be found in your App list, please try disabling “AI Noise Reduction” / “Noise Cancellation (voice call)” for speakers. This solved the same issue for many other users.

503A601D-FD1A-44FB-92E7-02258753D5E4-20231116-105610.png

 

 

DJ35
Newcomer
Newcomer

Thank you very much 👍 It works well 🙂