Immersive View : Some participants shown as their Camera Off

[Sorapop]

I am Zoom Host and use Immersive View from my computer. The problem faced is that in some devices, some participants shown as their Camera turned off (which actually not) since in my computer see all participants' camera turned on i.e. in android phone Vivo X70 Pro see all participants' face same as computer, but android tablet Huawei Mediapad M6 not (some participants as Camera off). Other participants face the same problem in some devices too.

Is this issue related to device specification? Or is there anyway to fix this?

[Okutomo]

Hi Sarapop

The use of Immersive View is OS version dependent.

https://support.zoom.us/hc/en-us/articles/360060220511-Immersive-View

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Prerequisites
Zoom desktop client
Windows version 5.6.3 or higher
macOS version 5.6.3 or higher
Zoom mobile app
Android version 5.6.3 or higher
iOS version 5.6.3 or higher
For macOS: OS version 10.13.3 (High Sierra) and above

===

[Sorapop]

Thanks for your reply. But devices as mentioned already install Zoom latest version 5.12.2.9059.

[Okutomo]

 What is the android OS version??

[Sorapop]

- Vivo X70 Pro : Android 12, Immersive View working fine

- Huawei Mediapad M6 : Android 10, in Immersive View some users shown as camera closed

[Okutomo]

Our internal info says that Virtual Background system requirements are needed for the immersive view.

Could you please check the below requirements?

===

Android

• Zoom mobile app, version 5.3.0 or higher
• Android 8.0 or higher
• arm64 processor
  • 8 cores or higher 
• 3GB or higher RAM
• GPU
  • Qualcomm Adreno:
    • 540 (Snapdragon 835 / Snapdragon SDM835), or higher than 615 (QCS605 or Snapdragon SDM710)
  • Mali:
    
    • G series with version G72 or later
    • CPU must be later than Exynos 9810, Exynos 990, Kirin 980, or Dimensity 1000. 
• Only the following phone manufacturers are supported:
  
  • Google
  • OnePlus
  • Oppo
  • Redmi
  • Samsung
  • Vivo
  • Xiaomi
  • Huawei

===

[Sorapop]

- Vivo X70 Pro Specs : MediaTek Dimensity 1200 Octa-core, Mali-G77 MC9, 12GB RAM

- Huawei Mediapad M6 Specs : Kirin 980 Octa-core, Mali-G76 MP10, 4GB RAM

According to spec. mentioned, both meet requirement but still have issue in M6. Any other recommendation?