cancel
Showing results for 
Search instead for 
Did you mean: 
Important updates from Zoom Support:
  • Starting February 3, 2025, Zoom Phone customers must add their phone numbers to an approved 10DLC campaign in order to use SMS/MMS capabilities on their numbers.

  • Introducing more live support options! More Zoom customers now have access to live agent chat support. Sign in and visit our Contact Support page to see all your available support options. We’re here to help!

I've been locked out of my account and can't get help.

TomarLevine
Newcomer
Newcomer

I use my laptop to open Zoom meetings for my clients. I do this several times a day several days a week. 
Occasionally Zoom asks me to sign in to my account from the Zoom.us page. Today I was taken to that page and told that I was trying to get on from an unfamiliar location. THIS WAS NOT TRUE. To open my account they said I should go to my email and retrieve a CODE and fill it in. THERE WAS NO EMAIL FROM ZOOM AND NO CODE. It's been hours and I've requested the code multiple times and still no code. 

I tried to phone Support, gave the the automated system my account number and then was asked for my Host Key. But I cannot locate my Host Key since I cannot get into my account to find it. 

I tried to get on a phone call to speak to a human about purchasing or billing - I figured I'd get a human that way. But it's been a long wait and the music they play is disturbing, threatening, anxiety-producing. That is so unusual and not normal. What is going on? 

Is there any way to CONTACT A LIVE HUMAN AT ZOOM? I depend on Zoom for my livelihood! 
Any advice or suggestions would be much appreciated. 

2 REPLIES 2

Candace7
Newcomer
Newcomer

Having a similar issue and not able to get anyone to help me as well. That is really poor customer service.  Very frustrated. I see this was a month ago was this resolved and if so how?

RjGLove
Newcomer
Newcomer

Will I ever get help