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I need help converting a Zoom Video so it plays but it just doesn't do it! on Windows 10

mystiky
Newcomer
Newcomer

‎2022-01-08 11:11 AM

I recorded a video presentation (I was a participant, and I was GRANTED permission to record it.

 

Upon the ending of it, I went into my Zoom Folder and see a 281,000KB file with the filename, but when I click on it, nothing happens!

 

I tried to manually convert it by opening Zoom, and then going to Recordings, but there is nothing shown.   Remember, I was not the host but a participant.

What can I do?!?!?!  Very important information there, but I cannot access it.  I have the latest WIndows 10 with plenty of firepower in both graphics, HD speed and etc.

Please see attached file.

Preview file
36 KB
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1 REPLY 1

Arps
Community Champion | Employee
Community Champion | Employee

‎2022-01-10 07:44 AM

Hello!

 

Check out this support article on converting local recordings.  You can do it from opening up the Zoom client as well.

https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues

 

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

Thanks! Rick

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