Sound cuts out Zoom on everything

[SoundNotWorking]

I have a new computer with Windows 11, fully updated and audio drivers are up to date (Yes I checked each of the three that come with Windows 11 ASUS), I have no sound enhancements on or spatial sound. My speakers work perfectly for videos, etc. on my computer, and on youtube. I just downloaded zoom, made sure I had the latest version (I uninstalled and installed 3 times to make sure it wasn't a weird installation issue). I tried three of my headsets, all brand new and they work on my other PC without issue. I also tried the speaker, with no headset.

The problem: I go to do an audio test in zoom and the sound plays for 2 seconds and cuts out, then I try to test again and it doesnt do sound at all. Only zoom has the sound issue, I checked my computer, youtube videos, etc. I also did every test for sound in Windows settings, and let it check for issues. There are no issues, I have tried everything except reinstalling the drivers for the audio, but the audio works on everything BUT zoom.

Help!

[SoundNotWorking · Accepted solution]

I figured it out. I tried EVERYTHING...ASUS has a control center,

shut off the AI powered speaker thing and boom, sound!!!!

[Jamourgos]

It works!

Thank you.

[muliadijeo]

Your reply is God send!  This solves not only with Zoom but pretty much all online meeting tool such as Teams, Google Meet, etc.  So if you are using Asus notebook/laptop (mine is Asus Zenbook Dup specifically)  that features AI powered noise cancelling and you have problems where sounds are being cut out randomly during online meeting or testing audio sound. turn that off.  To do that, go to your MyAsus app, click device settings.  Then you should see "Audio & Visual".   The one that causing problem is the AI Noise-Canceling Spekaer.  Turn that off.