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Zoom AI Companion2023-06-27 09:00 PM - edited 2023-06-27 09:05 PM
I keep receiving emails daily for the last month (june) saying "Your Zoom account has used almost all of the available cloud recording storage", but that's not true, I have a basic account so that means I can't record in the cloud, I can only record and save locally.
I did had a PRO account last month (may), but I stopped paying this month (june). I did use cloud recording, but when I stopped my membership, the emails notifying me that I have userd almost all of the available recording keep coming , DAILY!
I hate it how do I make the emails stop??? Help.
I can't go into cloud recordings to "delete" videos because I have a basic account, I can't see any recordings I only see this: https://i.imgur.com/oZmTCxb.png
I don't want to "block" the emails coming from zoom in gmail because I do want zoom notifications. I only want to stop being notified about ""Your Zoom account has used almost all of the available cloud recording storage""
I think it is a bug. I don't have cloud recording yet I keep reciving daily emails about it.
2023-07-03 06:40 AM
I am having this issue as well. You can't call support or get online support because they don't care about non paying members. I do not want to delete my account, but that is the next step unless someone can help me out.
2024-02-05 02:04 AM
I have this issue too.
2024-02-05 02:41 AM
If you're receiving daily emails about your Zoom account's cloud recording storage, even though you have a basic account and no longer use cloud recording, you can take the following steps to address the issue:
Contact Zoom Support:
Check Account Settings:
Unsubscribe from Emails:
Update Email Preferences in Zoom Account:
Check Recurring Meetings:
Clear Browser Cache:
Mark Emails as Spam:
Create a Gmail Filter:
Check for Zoom App Notifications:
2024-03-17 01:19 PM
Thanks for the suggestions. I've gone through them and here's where I'm at:
Contact Zoom Support - As the OP stated, this is not possible with a Basic plan
Check Account Settings - I have definitely cancelled my subscription and I am back to a basic account. I do not see options anywhere to disable cloud recording myself. The cloud recording is disabled once you revert to a basic account (the cloud recording page lets me know that I do not have this option)
Unsubscribe from Emails - there is no unsubscribe option in the email that is sent to me, and it comes from a no-reply address. There is no email preferences management option in the email.
Update Email Preferences in Zoom Account - I have yet to find where the email preferences options are in my Zoom account. If anyone can tell me where this is please do.
Check Recurring Meetings - I do not have and never had recurring meetings.
Clear Browser Cache - I will keep this in mind as an option.
Mark Emails as Spam - I will keep this in mind as an option. At this point, they essentially are spam. I am even wondering if this is on purpose as a tactic to get me to pay for a pro subscription again!!!
Create a Gmail Filter - I will keep this in mind as an option.
Check for Zoom App Notifications - There are no email notification settings within the app.
I think what this really comes down to is a glitch in the email system for the Zoom accounts. As soon as I click on the button in the email to "Manage Recordings" it takes me to an error page stating that I do not have a paid plan so I can't access it. Zoom needs to look into this and it is super frustrating that as a basic user I can't even notify them of the issue because they do not provide support for basic users!
2024-03-17 12:52 PM
I came to sign up to the community to ask this question specifically. I am in the exact same situation as you described!
I get the email DAILY and it is so frustrating!
The post above has some options I have not tried yet, but the Zoom support option is not relevant because as a now basic member I am unable to receive support for the product.
Very upsetting.
I'll come back to let you know if anything works as a solution.