I cant see the participant who is speaking.

[rjxe]

I am a participant (not the host) in a zoom meeting of 8 people. My camera and theirs are working until somebody speaks. When one of them speaks a yellow border appears and their individual screen goes black - when they stop speaking I can see them again and now cannot see the next person who speaks. The black screen/yellow border moves around as the meeting continues. I checked with the others I am the only with this problem and they are not turning their camera off. Problem has just occured - any suggestions to solution.

Richard

[SMcNish]

I am having this same issue. Looking for a solution. 

[jbert]

The latest version is the problem. The older versions are what fixes this. They need to put a fix in the next update. 

[Norm2]

I am having the same problem since I had to pay a much bigger annual fee from 1 participant!  So frustrating and the zoom help center was NO help.

[jbert]

I am having the exact same problem and it is so frustrating!

I have uninstalled and reinstalled Zoom and I have also done a full update of my video drivers. The problem is still ongoing. I will contact our IT support group now, but this seems like an issue with Zoom that they won't be able to solve. 

[DE_1980]

I am facing same problem.
Tried any hack I could have find in google (drivers, GPU acceleration, Uninstall/Install, Update version) - nothing works !
@Zoom - Support is needed.

[jbert]

I uninstalled Zoom and reinstalled version 5.16.10. My problem began on Dec. 27 which is when they released 5.17.1. I chose not to go to 5.17.0 and instead go to the previous release. This solved the problem for me! 

However, even though I have unselected the option for automatic updates, it is still updating my zoom each day. When I start my day I uninstall and reinstall and then I am set. This is going to have to suffice until Zoom comes out with a fix for this. I cannot understand why there aren't more people with this issue. Doesn't make sense and I'm afraid Zoom won't fix it in an update unless it is more widespread. 

[bdw735]

I have had this problem as well. It only started with the latest update which more or less corresponded with my subscription renewal! Time to review subscription?

Sort it out Zoom!

[lambo_50]

I'm having the same issue started a week ago. I've tried customer support with no resolution. 

[MikeE]

I have the same problem. The speaker is "blacked" out. Interesting, if I make the window smaller, then the speaker can be seen, but when I maximize the size of the screen the speaker disappears.

[mfranklin]

I'm having this same issue which started about 2 weeks ago.  I ran a Dell update to my computer and the issue persists.  I did note that when I minimize my Zoom screen to say 50% I can see all participants and the speaker is not "blacked" out.

[mfranklin]

Update...I updated from version 5.17.1 to 5.17.5 and the problem went away.