I can't start zoom. My internet was down for 3 days, and now I can't get into zoom.

[Patricia7700]

My internet, Shaw, was down for 3 days, and now I can't get into zoom.  They gave me a new "name for the internet and now Zoom doesn't work.  I've paid for it but I can't get in.  I rely on Zoom to teach and this is killing my business. Can anyone help me?

[bc4587]

Patricia7700,
If you are able to visit other sites online and can confirm that the internet connection is in fact up and working properly, I would suggest downloading the latest client:

https://zoom.us/downloads

And reinstall/update to start a fresh client.

[ChrisO]

What error do you get when trying to open Zoom?  Have you restarted your PC since the internet change? If not that would be the first thing to try.