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How can I require guests to provide email address before joining a meeting?

JohnJ1
Newcomer
Newcomer
 
9 REPLIES 9

Bort
Community Champion | Employee
Community Champion | Employee

There are a couple of ways of doing this: 

  1. Require registration for your meeting, which will allow you to capture their email, as well as other info you may want. This article can show you how to schedule a meeting with registration: https://support.zoom.us/hc/en-us/articles/211579443-Scheduling-a-meeting-with-registration
  2. Require authentication for your meeting, which means each participant must be signed-in to a Zoom account. This will not ask them for an email upon joining, rather it will require them to be signed-in to a Zoom account and the email associated with their account will be available in the attendee report afterwards. This article can show you how to require authentication: https://support.zoom.us/hc/en-us/articles/360060549492-Allowing-only-authenticated-users-in-meetings

Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

great answer i was looking for since years!!
But when is it better using the first one or the second one?

I thought registration was something done in advance, in order to get the link and a reminder email. Can you have people just use the link you give them but require them to put in their email address when they enter the meeting?

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @EllenFinkelstei.

 

My suggestion is to enable Authentication Required when scheduling. You can do this with or without requiring registration. 

With Authentication enabled, they must be logged into a Zoom account to enter the Meeting. The email associated with their Zoom account will be available to you in Zoom reports.

 

 There is no way to simply require an email address be given.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Wouldn't that limit emails to a specific domain? 

How would this work if the domain is different?

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @Necee22.

 Authentication only requires that attendees be logged into a Zoom account. It is not domain-specific. 

Zoom Events/Sessions has a ticketing feature that does require domain-specific login for registration and attendance. But you would have to obtain a license for those products first. 


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

IFTF-admin
Newcomer
Newcomer

@Bort You aren't wrong, but it's missing an important clarification.

 

The email provided by a registrant upon registering is NOT connected to the participation activity (i.e. attending).

 

Meaning, the only way to relate the Registration event to the Participation event is by requiring authentication (i.e. the person must register with an email that is associated with an active Zoom account. This must be done before registration can be completed.)

 

The problem is that this causes friction and annoyance to registrants who do not have a Zoom account and do not want to set one up. The fact that you can't just require someone to enter their email address again when they click the join link (or better yet should be able to auto-detect it based on the email provided when they registered) and use that to tie Registration to Participation is curious to me.

 

Sources:

Zoom API email address display rules

Webinar Registration has been created API schema

Participant/Host joined webinar API schema

"The fact that you can't just require someone to enter their email address again when they click the join link (or better yet should be able to auto-detect it based on the email provided when they registered) and use that to tie Registration to Participation is curious to me." Same here, same here. How is this not a proper solution? If I send out an email invite to a zoom meeting, that meeting happens and the recording goes to Zoom, but now it can't be sent to HubSpot because reasons.

Funniest thing is that it all worked before we moved our internal meetings to Zoom.


You can connect the participation to registration using APIs. You would use the registrant ID's as a join key and match the registrant information to registrant information (including email). If you are not a developer there is a Zoom app, Salepager, that can connect registration to participation by generating a combined report.