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2022-05-18 07:56 PM
Has anyone encountered this trouble? I cannot find any related troubleshooting in the community. Cannot connect to audio and the microphone icon disappears from the menu.
I was having a zoom meeting with a friend. He was using an Android phone and he clicked to connect to audio when he entered the meeting room. However, later it says he did not connect to audio. And it does not work no matter how many times he restarts the meeting.
Typically, when you open the participant list, there are an icon of a microphone and an icon of a camera besides everyone's name. But besides my friend's name, there was only the icon of a camera. The icon of the microphone does not exist.
Many thanks!!!
2022-05-18 11:39 PM
Hi Deanrun
I can recommend testing audio from Android and making sure he has the latest Zoom Desktop Application latest version.
You can refer this article to him https://support.zoom.us/hc/en-us/articles/201362283-Testing-audio-before-Zoom-Meetings#:~:text=After....