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Help! I cannot access my paid account.

mlcox75
Newcomer
Newcomer

I cannot access my paid account. I created a Zoom meeting this past Wednesday morning, but I could not login to my account to have the scheduled meeting for Bible Study on Wednesday evening. I have not talked to a person who could help me, yet. When I enter my Apple info, it takes me back to re-enter my info again.  I am unable to access any account info. When I tried to enter my account using my email and password, it started me a new free account versus opening my paid account.  I don't know where to submit a ticket and contacting Agents leads to automated robots. Frustrated. Please help! 

2 REPLIES 2

elena_koerber
Newcomer
Newcomer

Have the same problem. No chance to get any support withour sign in in your account. Also feels really frustrated. 

CarlaA
Community Moderator | Employee
Community Moderator | Employee

Hello @mlcox75 @elena_koerber thank you for posting to the Zoom Community. 

 

Our engineering team was made aware of this issue and has deployed a fix. Please try to log in again. 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
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