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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Help! I cannot access my paid account.

mlcox75
Newcomer
Newcomer

‎2024-02-10 06:05 PM

I cannot access my paid account. I created a Zoom meeting this past Wednesday morning, but I could not login to my account to have the scheduled meeting for Bible Study on Wednesday evening. I have not talked to a person who could help me, yet. When I enter my Apple info, it takes me back to re-enter my info again.  I am unable to access any account info. When I tried to enter my account using my email and password, it started me a new free account versus opening my paid account.  I don't know where to submit a ticket and contacting Agents leads to automated robots. Frustrated. Please help! 

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2 REPLIES 2

elena_koerber
Newcomer
Newcomer

‎2024-02-17 07:25 AM

Have the same problem. No chance to get any support withour sign in in your account. Also feels really frustrated. 

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2024-02-21 07:42 AM

Hello @mlcox75 @elena_koerber thank you for posting to the Zoom Community. 

 

Our engineering team was made aware of this issue and has deployed a fix. Please try to log in again. 

Thank you! 


Carla (she/her/hers)
Zoom Community Team
Have you heard of Zoom AI Companion?
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