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Having waiting room issues

MindWell
Newcomer
Newcomer

‎2024-03-16 09:41 AM - last edited on ‎2024-10-17 09:58 AM by Community Moderator | Employee

Anyone know how to "fix" this waiting room issue I am having suddenly - after never having this issue - clients are able to bypass the waiting room - I used to have to accept them into the waiting room after being notified they were there - and automatically join existing client appointments. Both clients see each other and hear each other. I don't know what changed and don't know how to fix it and getting technical support on here apparently takes the blood of a virgin or a promise of my firstborn rights to get (obvious sarcasm but really?). Help! I have like a million meetings set up and this is a confidential breech

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