cancel
Showing results for 
Search instead for 
Did you mean: 
2025 CMX Awards

The Zoom Community is nominated for the 2025 CMX Community Industry Awards in the Customer Support Community category!

Vote now

Has anyone succesfully recovered a recording that appears only partially recorded?

helloxani
Newcomer
Newcomer

I did a 4hr paid call today (replay included in the payment) and only 48 min of it was recorded. I recorded to the cloud 😭

1 REPLY 1

RN
Community Moderator | Employee
Community Moderator | Employee

Hey @helloxani can you confirm whether or not as the host if you initiated to start the recording when starting your meeting? Zoom Support maybe able to look further detail into your recording by starting a ticket at https://support.zoom.us/hc/en-us/requests/new 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!