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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Partial Cloud Recording

mgutknecht
Newcomer
Newcomer

‎2024-08-08 01:18 PM

We had a Cloud recording this afternoon for a meeting in which the recording stopped unexpectedly midway and then we restarted the recording. After the meeting, we noticed that only the last 24 minutes of the meeting is available. Approximately the first 35-40 minutes cannot be found within the Zoom Portal or on the hosts local computer.

 

Is there any way to obtain the missing portion of the meeting?

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colegs
Community Champion | Employee
Community Champion | Employee

‎2024-08-08 03:28 PM

@mgutknecht - If the recording is not in the cloud or on a local machine, there would be no other copy available.  If you open a support request, though (the question mark in the circle in the upper right of the Zoom client), you can ask them to verify where the initial part of the meeting should have been recorded, and that might help you find it if it was on a local computer.

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