PARTIAL RECORDING OF MEETING

[Hendrik7]

I am a Zoom pro member.

When I started a scheduled Zoom meeting, a pop-up appeared that stated something like: "  Recording started in the cloud". The meeting ended about 90minutes later.

When retrieving the recording, only the last 30% or so of the meeting had actually recorded.

We never logged off at any stage, or paused the recording or changed anything.

Any suggestions as to why this happened and if it could the first section be retrieved?

[bschram]

I just had the same experience on 3/4/2024. I even remember choosing to stop the recording at the end. However, the recording that downloaded (I chose to save locally) was 3 min of an almost 90 minute meeting. 

[Jennife]

@bschram Hi, is it possible that you paused the recording by mistake? We recommend you submit a ticket,  recording length issues need engineers to check the details case by case.