HD Video Capture Card NOT showing up as a video source!

[TriciaW]

Help Needed!

Is anyone else having an issue using Video Capture Card in Zoom?

I have used an HD Video Capture Card successfully in the past (just before Christmas, so in December!) but today when I tried to use the capture card in zoom, it did not show up as a video source in the drop down menu!

I need to figure out a solution for a meeting on Monday- any ideas? Screen sharing is still working fine, but it's the capture card that I need to use so that my iPad screen can show up in place of video of my face (I use the capture card to share iPad as a SMALL image, so not to do a FULL screen share). Any help appreciated!

[RN]

Hey @TriciaW, can you share the capture card you're using? Also, see ticket #13149956 open with our support team, would suggest responding to that ticket for our team to further troubleshoot your issue? Let me know how I can be of any help as well!