HD Pro Webcam C920 (Logitech) crashes on Win 10 PC after latest update 5.11.3 (7123)

[Fatrick]

Subject line states issue. Can consistently recreate issue by going to Settings --> Video.  Displays video at first, then mouse loading icon, then crash popup.  Video is frozen from there out.  Audio works fine. 

Troubleshooting done:

• Reinstalled Zoom
• Updated device drivers
• Restarted PC after each install
• Tested camera in Discord and everything works as intended.

Please advise.

[Yang1]

I am having exactly same problem after the same update. My web cam is Nexigo 930.

[CherylAoife]

Same issue here.

Here's my post:  https://community.zoom.com/t5/Meetings/Zoom-Quits-Unexpectedly-Video-Stutters-amp-Freezes-after-rece...

[HEJ]

I had same issue. Zoom support was terrible.

Update caused crashing of video, and video freeze on sending side when in meeting.  I did a clean reinstall.  Same problem.  I tracked down the cause to the blur filter. When I turned background to none, problem went away. Setting and background including blur would immediately crash Zoom, and lead to freeze in about 10 seconds.  Turn off background, all work fine.  Support sent older version of zoom to try but I have not had the time.

[Fatrick · Accepted solution]

Issue appears to be resolved on my end with latest update 5.11.4 (7185).