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Grey boxes when screensharing following recent Zoom update

karad
Newcomer
Newcomer

I finished recent Zoom update (within the last 2 weeks) and now when I share my screen during a Zoom meeting, it show any participant of my meeting big grey boxes wherever there's a Zoom screen open (like chat or the toolbars). Is there a workaround for this? It didn't happen before the update and is preventing me from effectively hosting meetings where i need to screenshare (which is almost all of them).

8 REPLIES 8

cgabaldon
Newcomer
Newcomer

I am having the same issue. PLEASE HELP!!

cgabaldon
Newcomer
Newcomer

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @karad,

Hi @username!

Did you see the @cgabaldon' response?
You may also check @Jennife's answer in this post
If it has resolved your inquiry, please press the Accept as Solution.

If you need further assistance, please let us know.

Have a great day!


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?

ashutoshrathi
Newcomer
Newcomer

I m unable to fix this issue. I tried using cgabladon reply. 

 

Can't find Nvidia in my laptop - its Lenovo Thinkpad X1 and has only integrated graphics with Windows 11 pro. 

Resharing issue in my own words

I am facing a challenrge when I am using zoom Workplace.... Whenever I am sharing a screen in zoom and I have any zoom window also on screen, its showing as Grey space on screen for other viewers..

Earlier this issue wasn't there. Only if I use to optimize video, then this issue was there.

Can you help me how to plug this issue as it's really impacting my online sessions, as I am a coach/ teacher. 




ashutoshrathi
Newcomer
Newcomer

I invested an hour and found a solution to my issue. 

I went to advanced settings of screen share and selected the following option from the dropdowns for SCREEN CAPTURE MODE

Secure share with window filtering (Windows):

But honeslty, I expected a live support so that I could have saved an hour. 

Anyway, happy that issue is resolved now./ 

None of the solutions mentioned above worked for me.
Pls, give us a hind how to get rid of the these annoying greay boxes. 🙏

Update:
Since Version 6.2.5 the problem with the grey boxes seem to be vanished. At least as far as I can see it up to now.
THX

Thank you so much for posting. This solved the problem for me after weeks of trying to find a workaround.