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Green screen issue on M1 Mac – no virtual background enabled

Sulo2411
Newcomer
Newcomer

‎2025-03-26 07:06 AM

Hello everybody, 

I'm using a MacBook with M1 chip and the latest version of Zoom (also tested with older versions like 5.17.11). My camera works fine in all other apps (FaceTime, browser, etc.), but in the Zoom native app, my background appears completely green, even though I have no virtual background enabled and the "green screen" option is turned off.

I've fully uninstalled Zoom, removed all related files (Application Support, Caches, Preferences), disabled all hardware acceleration options, and tried different camera settings. Nothing works.

Zoom works perfectly in the browser – only the desktop app has this issue.

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