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Google Calendar, Zoom meeting host defaults to users personal email

hebueng
Newcomer
Newcomer

‎2021-11-23 07:24 AM

I have an issue where the meeting host defaults to users personal email address. It should be his work email. I cant find a way to change it.  Thank you.

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marieohno
Zoom Employee
Zoom Employee

‎2021-11-23 06:00 PM - edited ‎2021-11-23 06:01 PM

Hi @hebueng ,

It seems you are signing into Zoom meeting scheduler for Gcal with your personal Zoom user account.

Click the top right Zoom icon on the browser and sign out, and then sign in with your work user account.

 

meeting scheduler.png

 

Marie
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hebueng
Newcomer
Newcomer

‎2021-11-25 12:53 PM

Thanks for the response. The user stated it still doesn't work for him; it still shows his personal email. He uses a mac. I had him try a different browser (he's currently using safari) like chrome and per the user the issue persists. Thoughts? Thanks.

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marieohno
Zoom Employee
Zoom Employee
In response to hebueng

‎2021-11-28 08:09 PM

Hi @hebueng ,

If your user has signed in to Zoom with the work email user account, meetings should be scheduled with that account.

You can report this issue to our support team so the team looks into it at deeper level.

https://support.zoom.us/hc/en-us/articles/201362003

 

Marie
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