Getting spam Zoom meeting

[Peter_Harris]

Our company has been getting spam Zoom invites for webinars, and because we are all on iOS, it is automatically included in our calendars, etc.

As they are valid Zoom meeting requests, even just declining these meetings is a pain, so the admin has just blocked any email from zoom.us, and told everyone to use "something else."

Is there a way to report these spam to Zoom? Zoom does not do customer support very well.

[ExpertswhoJohn]

Hi @Peter_Harris 

Welcome to the community.

Sorry, you are having this problem. Among the millions of meeting requests, there are some malicious actors attempting to disrupt or compromise the system.

We have brought it up with the engineering team, and they are looking at how it can be reported and stopped.

John

[Peter_Harris]

Thanks. Because we are being flooded with them, and it seems that even if you delete the meeting it still appears on Mac calendars, enterprise has now put all zoom meeting request into the spam folder. 

Clients who want to send zoom meeting have to tell us on the zoom meeting for us to pick it up, so at the moment, they are using alternative tools. 

[stacybraiuca]

Agreed, I have at least 10 a week and sometimes 4-5 per day (likely from the same people but they change the email address every time)

[jdkahler]

Hi! This has become a big bother where I am getting at least one spammy fraud registrations a day. Since they register my Gmail account they also end up on my calendar. These messages can't be blocked or sent to spam since they come from a Zoom server. While I don't use GoTo Meetinng/Webinar, I have several folks I follow who do, and about the same time this junk has started showing up from Zoom, they have added a "report this meeting as something you did not register for" kind of link. I don't seem to be getting this junk from Go To Meeting any more. - John

[meriment]

You can unsubscribe from a specific webinar host but this won't prevent a different email being used. The default Zoom invite does not include an unsubscribe from the root email. There is a Zoom app, Salepager, that lets you send Zoom meeting and webinar invites that include a general unsubscribe button and can be sent from your own domain.

[MagicLS]

I'm hoping they fix it soon! It's annoying in that it gets added to my calendar automatically which means I get reminder texts that pop up on my phone when the meeting is about to happen. So not only are they spamming my email (which is only slightly annoying), they are spamming my personal calendar and sending me text reminders on my phone. This is completely unacceptable! 

There's a security hole in your system and it needs to be fixed ASAP! 

[joeriki]

I have the same issue. I am now taking the drastic step of filtering all zoom messages to the bin. We are migrating to vivomeetings and we tell our clients who use zoom to send us the link via whatsall. We do not want any more automation because people us @outlook and ai to continually regenerate uuser ideas to span us with so no matter how many times I unsubcribe the same entity just creates a new user for every meeting. Fix this!

[amn2201]

THAT's what I will do as well! ❤️ 

[Chrismmm]

The do three invites per webinar per day. Obviously not enough to pick up from zoom. I unsubscribe and delete the email and the next day the same thing from another user name. It’s ridiculous. Zoom has to come up with a better way. Have a button to authorise the invite rather than unsubscribe and do auto populate the calendar. Otherwise our only option is to block all zoom. Have invites send from invitation zoom father than  zoom irl. You gave to fix this. I’ve complained to support and they are useless.

[Chrismmm]

Also on your reporting link there is no option for spam accounts. Honestly zoom are terrible these days cleaning it up now

[Chrismmm]

Allow for multiplier accounts to be added at once why would someone report it every day one account spam at a time

[Chrismmm]

I just tried reporting and sendthis multipliers only to have your recapture and code fail 6 times for heavens sake. They send the invites a day then change their account name. I unsubscribe delete the the invites and the next day a new account name and three new invites to a webinar with another name. It automatically adds to the calendar. I’m sick and tired of having to delete because iOS give me notices. You need to change invites from a different url ie invites zoom, you need to have a verification before they can send an invite. Ie do you accept this organise sending a webinar or multiple invite request. You need to have a direct Spamming account link on the invites. Otherwise our only option is to block all zoom email. This day and age if you get multiple unsubscribe you need to close those spam accounts. I waste way too much time each day unsubscribing to three emails deleting them and now I’m meant to report each one for zoom to ignore it and keep their processes that allow spammers to continue. Clean up the system. Millions of your customers are being spammed. It’s not good enough. The ones doing it to me always only send 3 emails per day different account. If you want to find all the accounts look at my history of unsubscribes find them all then find who’s creating them block their ip addresses and stop this. It shouldn’t take me to suggest multiple security checks you can do for your customers BE BETTER

[amn2201]

Or just quit and migrate - there are lots of other webinar meeting players around!

[amn2201]

Oh, so you are sorry? As a customer? Or are you a hidden claqueure of Zoom? I wonder how you could help?

[meganbennett]

It's great that we can unsubscribe now, however, these bad actors are using the multi email trick to have an unlimited number of emails and continue to spam us with invites  (I get an invite from *********** and then unsubscribe and then get an email from *********** for the next one)
There needs to be a way to unsubscribe from the root email (***********)
Help us stop these spammers please? I hate to delete my zoom account and block all the emails but it's getting to the point where I have to. 

[RDF]

Another day, another spree of Zoom spam.  
Paid user here.  Tell your engineering team to DO BETTER.
All we need is a link available on ALL Zoom invites where we can click if we didn't sign up.  Once a threshold is met, you IP ban these spammers.

Latest spam from meeting 

816 1769 7707

NeuroAIGrid @ outlook . com

Yes, already reported the meeting to Trust & Safety team.  They take DAYS to respond, so by the time they get around to it, I've already had a morning of push notifications.

This platform is becoming too intrusive to bother with.

[CherylKiss]

GoToMeeting had the same issue...it was easy to get in touch with them and within 3 months they solved the  issue and allow everyone getting invites to easily click to report...and GTM takes action...the spammers may NOT even get to hold the meeting.  You can't even get in touch with anyone on ZOOM...so my only choice with my email provider (earthlink) was to mark them KNOWN spam...they go to a separate folder and I don't bother with it. Many marketers hold meetings on zoom now (I do myself) but the bombardment from strangers was unacceptable.  So since I now see it's an issue for so many...I'm going to quit using zoom...freeConferencecall has an option, GTM is still a player and 

there ARE other options...As a community we should stick together...so the message to these spam attractors...DO something about it...or end up off the net

[aubrey54]

Hi John, can you please follow up with this and see if anything meaningful is being done? The only solution is really to just send all zoom emails to spam which I have done but sometimes a real one gets missed..

[rrwerwe]

this is NOT hard to fix - Zoom simply has to disallow unsolicited emails, or at least allow its customers to opt out of unsolicited emails.  This is not rocket science. Zoom can easily implement this they just choose not to.  

[MGSR]

Hello @Peter_Harris,

Thank you for your patience and continued support—we truly value your feedback.

We're excited to announce the rollout of our enhanced unsubscribe experience. For lower-tier webinar licenses, all webinar-related emails will now include an unsubscribe link at the bottom. With a single click, recipients can immediately unsubscribe from all webinar communications associated with that Zoom account.

If you change your mind, you’ll have the option to resubscribe right from the confirmation page—making the process quick and seamless.

To help us maintain a trusted email experience, please continue reporting any spam senders via the following link: https://zoom.us/trust-form.

Thank you for being a part of our community as we work to improve your Zoom experience.

[IamCraigB]

The problem with this is that the emails that these spammers use are all "throw-away" email addresses. So, unsubscribing doesn't do too much; they just use a new email, a different Zoom, and continue to exploit the Zoom system.

I receive multiple disruptive emails weekly, interfering with my legitimate meeting communications. By these other messages, I can see I am not the only one that this is happening to. 

A better option than just unsubscribing would be to report the account for fraudulent use. Perhaps a "REPORT TO ZOOM FOR FRAUDULENT MEETING REGISTRATION," or something along those lines.

I would assume that the Zoom system can establish who these spam Zoom accounts belong to by the meeting ID and shut the meeting or the account down, especially if multiple people report the same meetings and meeting ID's that are embedded in the email messages. 

[jdkahler]

Hi,

Several times in the last month  I tried to report and the form did not load, just a spinning wheel. Used more than one browser. No place that I could easily report the form wasn't working. See my note on Go To Meeting's solution. Much better than having to search for a link to a form that I was not able to use. Thanks.

[Norm6257]

I've had enough with the Zoom spam meeting registrations.  Zoom gives us no easy way to report spammers. Instead they make us go through a bunch of work, fill out forms, upload files, etc. Terrible way to deal with spammers that are hurting your platform and reputation.

Well, like I said, I've had enough with Zoom's lack of addressing spam so I'm unsubscribing from zoom and blocking all messages from zoom.

[stacybraiuca]

yep, I'm getting close to doing that!

[michaelyee]

Simple solution: include a "Report Spam" link to all Zoom invites.

[joeriki]

This does not work because the companies just create new email addresses using @outlook dot ccs. I’ve unsubscribed tubes to every one and that works but they just email again with a new email address! I do not know what the solution is! But I’m out! Sorry zoom!   I tried filtering for outlook and other common words they used but they still find a way to by pass my email filter! The only sure way is to block zoom . Us so this is what I have now some, regrettably! Good luck! 

[AntHodges]

Seriously this does not solve the problem - I get 3 or 4 emails a day. I would love to just filter them out or just have them all go to SPAM but that means genuine Zoom emails and emails about my own meetings and webinars will also go there. No matter the extra steps you put in AFTER the registration to allow us to unsubscribe, I am just getting re-added time and time again. They keep coming in from Outlook.com email addresses and they have a different email most of the time, but exactly the same webinar info. Check out the screenshot here of just the latest one.

[amn2201]

OH PLEASE! Each time we (!) - the paying customers - shall fill in a form .. and STILL it does not do anything! Just make a spam button. But in my case, I wrote enough. I am really sick of cleaning 5 appointsments out of my calendar. You had more than 6 month by now to stop this.

[hj_townsend]

I have the unsubscribe button. What I really want is a report abuse button. 

What I don't want to do is spent 10 mins working my way through your horrible capcha process and then sharing screenshots.

I just want one button to report abuse.

[RDF]

UNSUBSCRIBE suggests I subscribed in the first place.  I did not.
It needs to be REPORT SPAM.
And Zoom needs to take action on the spam, even if it might mean losing that spammer as a subscription.

OBEY YOUR OWN TERMS AND SERVICES

[rrwerwe]

You don't get it - unsolicited spam invitations are sent out by Zoom on behalf of your paying customers - essentially they pay you for the ability to spam people.  Zoom supports this and could EASILY prevent this simply by allowing its customers to opt out of UNSOLICITED invitations.  Allowing one-by one unsubscribe is pointless, and a global unsubscribe to all invitations makes it harder to receive wanted communications.  
This issue is rampant and has been going on for months if not YEARS and yet Zoom does nothing other than half-measures that don't really help.  This is not a difficult problem to solve, Zoom obviously chooses not to address it.  I am inspired to start petitions and raise awareness of Zoom's tactics to make this more public.

[aubrey54]

This unsubscribe feature doesn't seem to work. I have unsubscribed multiple times from the same sender and I keep getting added to their spam lists.

[jdkahler]

Sounds like the way I experience it. Spammers LOVE to get an email that confirms your address. And they know if you block the email your mail system will start blocking every email from Zoom.

[ExpertswhoJohn]

In the meantime, you can report them.

https://zoom.us/trust-form

[Timox14]

The trouble seems to be that Zoom doesn't seem to care about this problem.
Spammers are able to use the system and even add events to our calendars.

When you try to report it - you may as well tell your cat.
Either Zoom does something like getting rid of spammers (how? that is their problem) or their reputation falls to somewhere like the spammers.
Can't wait for a company who offers a Zoom webinar service  - but with an effective Spam blocker.
Meanwhile Zoom - lift your game!

[amn2201]

I DID. Nothing happened - as the others described: The spammers use multiple mails. Try harder to solve the problem!

[ChrisMm]

It’s extremely frustrating. A growing number of spammers are using Zoom, because users won’t report “zoom.us” domain as spammer.

Finding spamer reporting in the Zoom website is a challenge, but it's so cumbersome that only a minority of users can do it. It is easier to send spam emails than to report them.

This could be prevented with two simple features:

• One-click "Report Spam" link: Embed a mandatory, single-click spam‐reporting link in all Zoom invitation emails, as GoToWebinar does.
• Conditional "Upload Contacts" access: Only enable the upload-contacts feature once the user’s sending domain has been authenticated (i.e., using their own corporate domain as sender), or after three months of trouble-free Zoom usage.

[MGSR]

Hello community members,

Thank you for bringing this to our attention, and we apologize for the inconvenience.

We've raised your concerns regarding the continued receipt of spam invitations despite unsubscribing. We'll keep you updated as soon as we have more information.

In the meantime, we appreciate your patience.

[dofrye]

I have been dealing with one of these spammers since the beginning of the year.  This user is hijacking the Webinar system.  They reschedule the same webinar each week and promote another product.  The "from" and 'reply" email address is changed for every webinar.

The current one I have reported in the Trust system has webinars planned through July 23rd.

Please try to find a way to shut these spammers down, please.