Frozen/Shaky/Unidentified video problem | Community
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eliza234
Newcomer
January 22, 2023
Question

Frozen/Shaky/Unidentified video problem

  • January 22, 2023
  • 5 replies
  • 0 views

Since two weeks, I'm having problems with zoom, with the video. I don't really understand what's happening, I've never had these issues before. My image is shaky, freezing, it's very hard to describe actually and I'm not sure if anyone had the same problem.I do'nt think it's the webcam or PC issue, because 1) I've tried to uninstall and install again 2) I've logged with a different account 3) I used Zoom on a different PC. Everytime this problem occurs. 
I'm attaching a screenshot, it visualizes the problem better. 
Please any tips, help would be greatly appreciated! Thanks.

      5 replies

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      Newcomer
      shukia
      Newcomer
      January 22, 2023

      I have the same problem and can't figure out what to do about it😓

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      Newcomer
      elisa234
      Newcomer
      January 22, 2023

      Then maybe it’s zoom updates? 

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      Newcomer
      shukia
      Newcomer
      January 22, 2023

      Yes, I think so too. It's probably a bug. If it is, I hope it gets fixed with the next update. It's quite annoying.

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        Newcomer
        lilicollege
        Newcomer
        January 22, 2023

        I'm having the same issue. Someone told me that I could go back to a prior version of Zoom until it's fixed. It's so annoying.

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          Newcomer
          eliza234Author
          Newcomer
          January 22, 2023

          Oh wow so apparently it is problem with the zoom! Did you go back to the prior version? If yes, do you know how to do it? 

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          Newcomer
          lilicollege
          Newcomer
          January 22, 2023

          I couldn't figure out how to go back to an older version, but I saw another solution posted about this so I'm passing it along. 

           

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            Newcomer
            lilicollege
            Newcomer
            January 22, 2023

            Reposting this possible solution from a similar question: 

             

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              Newcomer
              eliza234Author
              Newcomer
              January 22, 2023

              Thank you! I'll try this method and perhaps go back to the older version, until this sh*t gets fixed. 

              R
              Newcomer
              reneetwilley
              Newcomer
              February 3, 2023

              Video freezing is happening for me as well.  How do I go back to the older version?

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              Newcomer
              shukia
              Newcomer
              February 3, 2023

              Hi, I followed the advice that lilicollege posted above and it worked. Don't know how to go to the previous version though.

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              Newcomer
              eliza234Author
              Newcomer
              February 13, 2023

              dear everyone, I also followed the advice lilicollege posted and it worked for me as well. In case it still doesn't work for you, and you want to go back to older version, I found this link, I don't know how safe it is though, but yeah... here it is. https://zoom-us-zoom.en.uptodown.com/windows/versions

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              Newcomer
              BJMC1
              Newcomer
              March 28, 2023

              Eliza234

              Thanks for posting this issue. My web cam (Logitech C920s) was working fine with my Zoom meetings which I've been running now since before Covid.  And all of a sudden, it started showing a video image that was shaking, discolored, etc.. So, your research here is greatly appreciated.  
              Q:  Did you find that going back to the previous version of Zoom fixed your problem?  

              BJMC1  (John) 

               

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              Newcomer
              hutch4re
              Newcomer
              July 8, 2023

              I tried ALL of the "solutions" posted in this thread and none of them worked to get my video seen by a friend in test zoom sessions. Tried the lilicollege solution, the installation of hte older client, installation of the 32-bit client instead of the standard 64-bit version, and all sorts of changes to the video settings. My Logitech 910 camera shows (to me) a perfectly displayed video, but my friend can only see either my still photo, a plain grey screen, or occasionally a choppy/mostly frozen image of me in my office. I've got a rock solid optical internet connection and nothing else has given me any problems since my upgrade to Win 11. VERY frustrating!


              Same problem. Very frustrating.

               

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