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Facing Some Issues with Ethernet Adapters and Zoom Feature – Need Advice!

alisaaine
Newcomer
Newcomer

Hey everyone,

 

I'm currently facing some issues with my ethernet adapters while using Zoom Rooms 5.10.3. Whenever I connect to a meeting, the connection tends to drop intermittently, or the audio/video quality degrades unexpectedly. I've tried basic troubleshooting like restarting my router and updating the network drivers, but the problem still persists.

 

Has anyone else experienced something similar with their ethernet adapters and Zoom Rooms version 5.10.3? Any advice on how to resolve this issue would be greatly appreciated!

 

Thanks in advance!

Jonathan Jone

1 REPLY 1

storyhub
Community Champion | Customer
Community Champion | Customer

Just guessing, but there is a good possibility that you have a poor ethernet connection. Try wiggling the cable and cable connector at each end to see if the signal is intermittent.